CURRENT LEAD TIME FOR CUSTOM MADE ITEMS
 ** 4 - 5 WEEKS **
Crystal/pearl samples are normally sent within 2-3 days
Ready made items (when ordered alone) are sent within 4-5 days
Smaller items such as earrings & hair pins are often sent within 10 days

We advise brides requiring custom made to order items sooner than six weeks kindly not to order
as we cannot guarantee delivery before our lead time.



Why is there a delivery waiting time on custom made items?
This applies to custom made items only as they are made to order and often come in a choice of over 50 crystal colours / 24 pearl shades plus many other customisable options.  Ready made items such as some of our pendant & earring items (when ordered without the addition of any custom made items) are sent within a few days.  Smaller items such as hair pins and earrings are often sent within 10 days.

Can you give me an estimated delivery time?
We like to give our customers a wide range of options to customise their items and this will inevitably accrue a wait-time to make your order to your specifications.  As we offer many customisable options, it is also not always possible to give you an estimated delivery time.  We often send our smaller items much sooner but some orders can take up to five weeks to be completed and for this reason, we advise to allow six weeks for orders to be completed and delivered.  If you're requiring your items sooner, we kindly ask you not to order as we cannot guarantee delivery before this time.  Ready made items are sent within five days.  If you're unsure whether an item is a custom made to order item or a ready made item, please contact us prior to ordering.

How do your items come packaged?
Our items are sent to you gift wrapped in the boutique-style boxes displayed on our homepage.  Wedding hair accessories usually come gift wrapped in our round boutique boxes and illusion jewellery will come gift wrapped in a flat square gift box.  We do not charge extra for additional gift boxes; so you can be sure your bridesmaid items will come gift wrapped separately.

Can I return an item if it's not right?
As many of our items are handmade to your requirements we are unable to offer a 'try before you buy' service. 
Please see our terms and conditions for our returns policy.

Could you design something specific for me?
Due to our current lead times & the launch of our new website, we are not presently able to accept new commissions. 

I like "this" design but could I make a change to it?
If the alteration is small, we are sometimes able to accommodate these requests.  However if the change is complex, this may be considered as a new design and therefore we would not be able to do this.

Do you have a shop or any stockists I can visit?
Unfortunately not at the moment... all our items are listed on our website.

Can I change the crystal or pearl colours?
Yes, this is no problem.  Please refer to our Swarovski colour chart where you can order complimentary crystal and pearl samples so that you can colour match these.  We carry a wide range of Swarovski crystals and pearls which range in different shapes and they range in size from 4 - 8mm.