OUR CURRENT DELIVERY TIMES
Custom made to order items: 5-6 weeks
Ready made items (when ordered alone) are sent within 3-5 days
Smaller items such as earrings & hair pins are often sent within 7-10 days
Crystal/pearl samples are normally sent within 3-4 days
Why is there a delivery waiting time on custom made items?
This applies to custom made items only as they are made to order and often come in a choice of over 50 crystal colours / 24 pearl shades plus many other customisable options. Ready made items such as some of our pendant & earring items (when ordered without the addition of any custom made items) are sent within a few days. Smaller items such as hair pins and earrings are often sent within 7 days.
Can you give me an estimated delivery time?
We like to give our customers a wide range of options to customise their items and this will inevitably accrue a wait-time to make your order to your specifications. As we offer many customisable options, it is also not always possible to give you an estimated delivery time. We often send our smaller items much sooner but some orders can take up to four weeks to be completed and for this reason, we advise to allow seven weeks for orders to be completed and delivered. If you're requiring your items sooner, we kindly ask you not to order as we cannot guarantee delivery before this time. Ready made items are sent within five days. If you're unsure whether an item is a custom made to order item or a ready made item, please contact us prior to ordering.
How do your items come packaged?
Our items are sent to you gift wrapped in the boutique-style boxes displayed on our homepage. Wedding hair accessories usually come gift wrapped in our round boutique boxes and illusion jewellery will come gift wrapped in a flat square gift box. We do not charge extra for additional gift boxes; so you can be sure your bridesmaid items will come gift wrapped separately.
Can I return an item if it's not right?
As many of our items are handmade to your requirements we are unable to offer a 'try before you buy' service.
Please see our terms and conditions for our returns policy.
Could you design something specific for me?
Due to our current lead times & the launch of our new website, we are not presently able to accept new commissions.
I like "this" design but could I make a change to it?
If the alteration is small, we are sometimes able to accommodate these requests. However if the change is complex, this may be considered as a new design and therefore we would not be able to do this.
Do you have a shop or any stockists I can visit?
Unfortunately not at the moment... all our items are listed on our website.
Can I change the crystal or pearl colours?
Yes, this is no problem. Please refer to our Swarovski colour chart where you can order complimentary crystal and pearl samples so that you can colour match these. We carry a wide range of Swarovski crystals and pearls which range in different shapes and they range in size from 4 - 8mm.
Helpful hints for choosing pearl shades and our two types of clear crystal explained
Which pearls should I opt for?
This is one of the most common queries we get asked....
White Swarovski pearls
Man-made pearls by Swarovski. These are a soft white / very light ivory colour. They are often versatile with white and light ivory fabrics
Light Creamrose Swarovski pearls
Man-made pearls by Swarovski. These work best with mid - darker ivory dresses.
These vary in shade as they are a natural product and this is why we are unable to send out samples. They work with both white and ivory dresses and are not often not chosen to 'colour match' the dress, but usually chosen for personal preference over faux pearls.
What is the difference between 'Crystal Clear' crystals and 'Crystal AB' crystals?
Crystal clear crystals are perfectly clear and have the appearance of glass. They have subtle sparkle and sometimes favoured over the more sparkly 'Crystal AB' crystals for their sophistication.
Crystal AB crystals have a coating to one side of the crystal which gives them a beautiful sparkle. Perfect for those who love all things sparkly!
Please note we can add a mixture of the two crystals into most designs. If there is no option to select this in the drop down menu when ordering you can just simple email us and we will make a note of it on your order.